Well, I am thankful we got a long warranty on the windows because they are so many problems with them so far, and I am upset with the way they look so obviously like replacement windows since they aren’t reducing the capping like we were told by the salesperson would happen (see 4th point below). Here are all the window problems and reasons why people should not buy Reliabilt windows or have Lowe’s install them:
- Lowe’s sold us windows that Reliabilt doesn’t even make. We ordered Reliabilt 3900 series windows, most of them white but several were to have almond interior and white exterior. This should not be considered a Reliabilt issue except to say that their manufacturing choices are not intuitive and knowledgeably selling them is difficult.
- The simulated wood grain windows were manufactured by having someone use a brown marker to cover over the white vinyl where the simulated wood grain was not applied.
- One window arrived with cracks in the exterior frame, and a few had problems with the interior frame.
- We were told by the Lowe’s salesperson that the Reliabilt 3900 windows would only add ” a little” width to the window capping/casing. Take a look at this photo showing the original window on the 2nd floor and the Reliabilt window on the 1st:
Here is a Better view of the 2 windows in which one can easily see that the Reliabilt 3900 replacement window doubled the width of the border around the window:
You can also see how shoddy the j-channel looks around the window capping. It’s not straight and angles outward and downward, and the corner is not crisp at all. - Several of the screens have netting that are puckered, pulled out, and or cut through.
- The installation was poor, i.e., the caulking was applied to dirty wood so it will not adhere for the several years advertised.