Below is an email I sent today to the salesperson/project coordinator, Stacey Skelton. Note that it references a lack of her response to my email a week before.
Xavier (spelling?) called to ask how the project ended up, and I had to tell her that it is nowhere close to being completed. There are a lot of problems, and I am not getting any responses. She said she was following up with you and Shawn before getting into details.
The windows were supposed to arrive on the 20th and I still have not received a response from you about the status along with questions about window problems.Here is a list of problems for which I am aware and most may impact you from a sales/ordering perspective although they need to be communicated to Xavier as well (this is not to be considered a complete list):
- we still have 19 windows needing installation – we were told to keep our belongings away from the windows for a month and a half now so when will this get done?
- we do not have the shutters for the windows on the gable end of the house – I see that there is one set of shutters at the house that have not been installed, but they are too large for the gable windows.
- kitchen vent – we were told the color-matched wall cap could not be done – the black one that supposedly arrived is not at the house so I can’t paint it – no status on the jumbo-block that was to be ordered. Without being able to re-install our venting and microwave, WE HAVE NOT BEEN ABLE TO COOK FOOD IN OUR HOUSE FOR AT LEAST TWO WEEKS BECAUSE OF THIS.
- While trying to vent the kitchen, we noticed that the screens are cut and pulled out of the windows in the kitchen and guest bathroom. They need replacing. However, we have no idea if any of the other 8 have the same problem.
- dryer vent – no word about the status of the ordered dryer vent to replace the louvered bathroom vent
- the floodlight over the driveway was installed without its j-block – this was told to Shawn – has this been ordered?
- there are sections of siding with gaps – these need replacing/repair
- many of the windows have j-channel around them that was not installed straight – there are very noticeable curves in the j-channel
- there is roof capping that has been bent/mangled since it was installed by one person and needs redoing
- the wrap around the porch header is not flat for the bottom fold.
- the installed windows have not been sealed or capped THEREFORE THEY HAVE BEEN LEAKING AIR FOR A MONTH NOW AFFECTING OUR HEATING AND HEAT BILL. The interior wood trim has now pulled away from the larger trim on several of the windows due to the weather (this is how I can see outside the house in the other email I sent you). How is this going to be fixed?
- at least some of the windows are undersized, i.e., they have gaps more than the 1/4″ that was promised during the consultation – I expect the new ones are correctly sized and check the windows already installed – this should not be done by someone from Adams but must be done after the windows arrive but before they are installed.
- the siding on the back of the house is much looser than the front (in general). Which one was done wrong depends on who you talk to. We need an expert that is not part of Adams Home Exteriors to determine which side needs to be repaired.
- The siding installers damaged one or more of the posts.
- Due to the siding installers damaging roof shingles (on an admittedly old roof), there is no way we can proceed with the gutter installation until the roof is replaced.
Many of these are probably more for the project office but at least some of them affect you from a sales point of view.I need to know now what the ETA is for the windows and their installation.I need to know now what the ETA is for all of the remaining pieces that were supposed to be ordered and would need installation.This is more for Adams or the project office, but I need to be present for the repairs to installation as well as the first window being sealed, insulated, and capped.Do I just cancel the gutter project or do you have a suggestion?Do you have email addresses for Xavier and Shawn?Best,
Fred Hagemeister